Our quality assurance team (whose members each average 25 years of experience) reviews all documents containing blanks and also randomly spot-checks a good number of documents without blanks to ensure that our quality and accuracy exceed industry standards. (The industry standard of accuracy is 98%, with many transcription firms claiming 99%. We are proud of the fact that our accuracy is in the 99.9% range.)
To ensure nothing slips between the cracks, we can utilize your clinical schedules to verify that all patient information contained in the reports (such as dates of birth, account numbers, name spellings, etc.) is correct. We will also check the accuracy of all referring physician names and addresses. We can additionally reconcile the dictation we received against information about what patients were seen to ensure that nothing is missing, and fax copies of your reports directly to referring physicians.
It moreover goes without saying that HIPAA compliance will be maintained throughout every step of the transcription process. At our company, we take the issue of privacy and security with respect to patient medical records seriously, and will gladly sign and adhere to any special confidentiality agreement you may have.
Finally, know that our work for you needn’t end with transcription. In fact, any custom request can be integrated into our services for you. This includes: extracting information from previous reports so the doctor doesn’t have to re-dictate, researching proper nouns/people’s names/place names online or via telephone. Think of us in that way as something of extension of your in-house staff.